Customer Care Sales Specialists - Marriott Miami Global Reservation Sales & Customer Care Center

by Jessica Erickson
(Miami, FL, United State)

Start experiencing your success at Marriott, where life just keeps getting better! Join us. We’re Marriott and we’re hiring immediately for the following exciting opportunity:

CUSTOMER CARE SALES SPECIALISTS

Marriott’s Global Reservations and Customer Care center in Miami, Florida is currently seeking multiple full-time customer service professionals (inbound) for an impending training class beginning June 1st. Training consists of three weeks in a classroom environment as well as job shadowing/on-the-job training activities. Upon successful graduation from training, Customer Care Sales Specialists move into the reservation center with the following responsibilities:

Accept incoming (inbound) telephone calls from customers inquiring about Marriott services and products in a friendly, professional manner
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event
Promote awareness of brand image internally and externally
Process all reservation requests, changes and cancellations received by phone, fax or mail; process requests for redeeming Marriott Rewards points
Enter Marriott Rewards information into appropriate software when taking guest reservations
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests or problems

Successful candidates will meet the following criteria/possess the required skills:

Positive, outgoing attitude with Spirit to Serve attitude
Previous customer service experience preferably in a call center setting; however any customer service employment history will be considered
Previous sales experience a plus
Cheerful, approachable manner; speaking with others using clear and professional language; strong verbal communication skills
Strong PC skills including typing at least 40 wpm; ability to learn and utilize new computer software quickly and efficiently
Stable work history with desire to grow within the organization
Bilingual (Spanish) HIGHLY preferred
Flexible availability including nights, weekends and holidays as we operate 7 days per week from early morning to late evening hours; this is a MUST as schedules/shifts vary
Ability to problem solve, interact with all levels of personnel maintaining a pleasant disposition; open and accepting to feedback and performance measurements
Ability to meet deadlines, goals and any other metrics as related to the position

Rewards for your Effort:

At Marriott we believe our associates are the cornerstone of our core values and culture. We demonstrate that belief every day as we focus on recognizing hard work and rewarding a job well done. Therefore, we offer the following benefits and incentives:

Medical, dental and vision
401K, life insurance, retirement savings
Tuition reimbursement
Room discounts and other partner discounts
Location specific incentives including gift cards, monetary prizes, discounts, etc.
On-site break area; business casual environment with occasional casual Fridays; convenient location near Miami airport
Advancement opportunities including internal promotions to other exciting roles within the reservation center
….and much more!

Once again, we’re extending the invitation – Join Us! We’re Marriott and we want professionals with the same values and goals that we have: to grow, be rewarded and to LIVE a fulfilling life!

Start living by applying now at greatjobs.marriott.com and searching for the Miami Global Reservations & Customer Care location by zip code: 33166.

Upon entering the zip code and clicking Submit, carefully find and select the red link “View Open Positions and Apply to Miami Global Reservations & Customer Care” to view and apply for our Customer Care Sales Specialist opening.

Don’t delay – phone screens and interviews are currently being held in anticipation of a June 1st start date!

Miami Global Reservations and Customer Care
8240 NW 52nd Terrace, Suite 201
(2nd floor of the Dawson Building)
Miami, FL 33166

EOE M/F/D/V
Apply at greatjobs.marriott.com and search by zip code (33166) for the Miami Global Reservations & Customer Care to begin your journey with Marriott!